BobcatCard FAQ

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  • General Questions about the BobcatCard

    • Your BobcatCard is your official university photo ID, and is required for verification purposes at various facilities throughout campus. It is also used for door/lab access at certain buildings; for class attendance records; to check out library materials; access to the Student Recreation Center; and it allows students free admission to athletic events. If you have purchased a meal plan, your BobcatCard is required to access/debit your plan at dining facilities. Various financial tools are available for the Bobcatcard, such as Bobcat Buck$ or UFCU checking; however, even if you choose not to take advantage of those options all students will still require a BobcatCard for identification.

    • Yes, the BobcatCard is used for door access in residence halls. If you are having trouble obtaining access to a residence hall, contact your Hall Director. For other reader controlled doors, TXST Facilities.

    • The initial BobcatCard is free of charge upon becoming a student or employee of the University. Within your student fees there is a $5 per semester “ID Card” fee, which funds the options and features of the BobcatCard. There is no additional cost to you unless your card is lost, stolen, or damaged, in which case there is a replacement fee.

    • NO, please do not punch a hole in your card. It contains encoded information and working parts that can easily be destroyed if the card is altered or damaged, and card readers will reject a punched card. Also, keep your card away from magnets, keyless car remotes and/or starters, wireless chargers and cell phones. A magnet can easily destroy the encoded information. DO NOT PUNCH A HOLE, BITE OR DENT THE CARD. If a card is damaged, altered or defaced, there will be a replacement charge for each card.

    • If this is your first BobcatCard you may utilize BobcatCard Photo Upload to obtain your card (photo upload tutorial).  You may also visit the ID Services office to have your photo taken. You must bring with you a government-issued photo ID in order to receive your BobcatCard. The process takes about five minutes and you will leave the office with your BobcatCard.  If you are in Round Rock, please contact our office at idservices@txstate.edu

    • Residence hall doors utilize the BobcatCard for access. If your BobcatCard fails to access a residence hall door, contact your Hall Director. For other reader controlled doors, contact Ingress Management Services.

      For all other card function problems, bring your card to the ID Services office. We will test the card and troubleshoot the problem.

    • Notify ID Services immediately. Report your missing card using the GET website or Android/Apple APP, at the ID Services office in person, or by calling 512-245-7700, so that your card can be deactivated.  Then come by the ID Services office to have a new photo and card produced. There is a replacement fee for lost or stolen cards. Your meal plan and Bobcat Buck$ account balances will be carried over to the new card.

    • No, Bobcat Buck$ and UFCU checking accounts are completely optional.

    • The TX State University ID Services office is located in Room 2-9.1, on the second floor of the LBJ Student Center next to the Bobcat Store.

      Our regular office hours are Monday - Friday, 8:00 am - 5:00 pm. Any special hours will be posted on this page. 

      During June and July our office will be closed daily from 11 am - 12 pm.

    • Your BobcatCard does not expire. Your BobcatCard is good for two years following separation from the University, so a replacement fee will be charged if a card needs to be issued during this two year period upon your return to the University.

      Your Bobcat Buck$ account is active for as long as you are a student or employee at Texas State; your account balance rolls over from semester to semester and year to year until you officially graduate, withdraw or terminate from the University, at which time you may request a refund. Per University policy, no refunds can be given on balances of $2.00 or less. A $15.00 administrative fee will be applied to all refund requests.

      Meals on your Bronze, Silver, or Gold plan will roll over to the Spring semester as long as you purchase another resident plan for the Spring.

      If you have a Platinum plan any remaining dining dollars will roll over to the Spring semester as long as you purchase another resident plan for the Spring.

      If you are low on meals or Dining Dollars, you can use Bobcat Buck$ as an alternative. See Dine On Campus for more details about meal plan

  • Questions about Bobcat Buck$

    • One option with the Bobcat Card is Bobcat Buck$: a prepaid declining-balance debit account managed by Texas State. Bobcat Buck$ can be used just like a debit card at many campus locations and all food service facilities, as well as off-campus merchants . Please Note: Bobcat Buck$ are NOT the same account as the Dining Dollars attached to your meal plan. Dining Dollars cannot be used off campus; however, Bobcat Buck$ are accepted at all participating merchants on and off campus. See Dine On Campus for more details about meal plans. To learn more about Bobcat Buck$ click here.

    • There is no interest, annual fee, or per-transaction fee to use your Bobcat Buck$ account. Click here to read the official Bobcat Buck$ terms and conditions.

    • Bobcat Buck$ deposits can be made securely online using our new GET website or with the Android or Apple native App available free of charge. Invitations can also be sent to parents or others in order for them to make deposits to your account. Guest depositors will *not* have access to view your account, balances, or transactions). The GET deposit system accepts major debit and credit cards.

  • Questions about UFCU